Professional History
Senior TechOps Solution Specialist
Monzo Bank - London (Hybrid)
Monzo Bank is a leading UK digital bank dedicated to building a financial control centre for customers through a transparent, mobile-first experience. Monzo’s core platform provides an award-winning banking app that integrates real-time spending analytics, automated budgeting tools, and "Pots" to help users manage and save money effortlessly.
- ● End-to-end Technical Delivery: Lead the full lifecycle of complex SaaS application projects, from initial technical design and vendor engagement to final implementation and change management.
- ● Operational Efficiency & Innovation: Partner with cross-functional teams to drive Monzo’s Operational Efficiency pillar by identifying, testing, and deploying cutting-edge technical solutions and early-access features.
- ● Strategic Business Change: Act as a technical subject matter expert to deliver scalable solutions that improve internal workflows, providing a high-visibility platform for organisational growth and cross-departmental communication.
Senior IT System Administrator
Lunar Energy - London (Hybrid)
Lunar Energy is a company focused on transitioning homes to 100% clean energy by offering innovative energy solutions. Lunar Energy's flagship product is a next-generation home battery system designed to store and manage clean energy efficiently.
- ● Extensive knowledge in both Intune and Kandji, proficient in application patch management and deployment, PowerShell/Bash scripting, device configuration and device autopilot to streamline device management and enhance security.
- ● Continually creating high-level Okta Workflows, utilising APIs from various platforms to streamline numerous business processes and repetitive manual tasks, enhancing operational efficiency.
- ● Developing various custom Slack Bolt apps using Python to provide tailored features and functionality, eliminating the need for third-party apps that did not meet our specific requirements.
- ● Serving as the technical lead for major projects including migrating from Zendesk to Jira and from Salesforce to HubSpot, and implementing Okta passwordless authentication to enhance security and user experience.
IT Operations Manager
Cazoo - London (Hybrid)
Cazoo, an online car retailer founded in 2018, focused on revolutionising the car buying experience and became the UK’s fastest company to achieve unicorn status.
- ● Provided leadership and direction for a team of Information Technology professionals to deliver an exceptional IT experience for over 4,000 staff members across 40 locations.
- ● Successfully led the migration of Cazoo’s IDaaS and SSO applications from JumpCloud to Okta, implementing numerous workflows and automations to streamline many previously manual processes.
- ● Expert in networking, supporting office infrastructure with tools like Cisco Meraki and UniFi to maintain robust and reliable connectivity across 40+ locations.
- ● Led IT implementation for new offices in Paris, Lisbon, Munich, and Barcelona, ensuring seamless integration through onboarding, network setup, and user training.
Senior IT Operations Specialist
Cazoo - Southampton (Hybrid)
Supported the fast-paced expansion of the business by optimising IT infrastructure, ensuring efficient onboarding, and scaling operations to meet growing demands.
- ● Supported Cazoo’s rapid expansion by managing and maintaining network infrastructure and end-user devices, ensuring seamless operations across new locations.
- ● Scaled IT operations to meet the demands of a growing business, implementing automation and streamlined workflows to enhance operational efficiency.
IT Operations Coordinator
Imperial Car Supermarkets - Southampton
Imperial Cars grew to become one of the largest independent used car retailers in the UK. In this fast-paced and volatile environment, I managed the IT department, installing network infrastructure, designing robust systems, and leading IT projects across multiple locations.
- ● Designed and maintained network architecture for all locations, implementing redundancy and disaster recovery solutions to ensure uptime and data integrity.
- ● Implemented and managed an IT ticketing system, allowing users to raise tickets via email or an online portal for supporting the company's rapid expansion.
- ● Conducted comprehensive onboarding sessions and IT training for new employees, equipping them with necessary tools and knowledge to perform their roles effectively.