Jack Medway

Senior TechOps Solutions Specialist

Engineering high-performance IT ecosystems for hyper-growth companies. Specialist in scaling systems, optimising operations, and architectural resilience.

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Overview

Accomplished technical operations professional with extensive experience in system administration, IT operations, and infrastructure management. Proven track record in leading large-scale IT projects, optimising network performance, managing team members and implementing innovative solutions to enhance operational efficiency and security.

Technical Toolkit

Automation & Systems

Okta Lifecycle Expert Okta Workflows Automation SSO Implementation Google Workspace Admin

Infrastructure & Strategy

Acquisitions & Migrations Lead MDM Provisioning IT Project Management Advanced Network Management Procurement & Supplier Management
Okta Certified Professional Microsoft MTA Certified

Professional History

Monzo

Senior TechOps Solution Specialist

Monzo Bank - London (Hybrid)

July 2025 - Ongoing
Details

Monzo Bank is a leading UK digital bank dedicated to building a financial control centre for customers through a transparent, mobile-first experience.

  • ● End-to-end Technical Delivery: Lead the full lifecycle of complex SaaS projects.
  • ● Operational Efficiency: Partner with cross-functional teams to identify and deploy cutting-edge technical solutions.
Lunar Energy

Senior IT System Administrator

Lunar Energy - London (Hybrid)

March 2023 - July 2025
Details

Lunar Energy is a company focused on transitioning homes to 100% clean energy by offering innovative energy solutions.

  • ● Proficient in Intune and Kandji, scripting, and device autopilot.
  • ● Creating Okta Workflows and custom Python Slack Bolt apps.
Cazoo

IT Operations Manager

Cazoo - London (Hybrid)

Jan 2022 - March 2023
Details

Provided leadership and direction for over 4,000 staff members across 40 locations.

  • ● Led migration from JumpCloud to Okta.
  • ● Expert in Cisco Meraki and UniFi networking.
Cazoo

Senior IT Operations Specialist

Cazoo - Southampton (Hybrid)

Sept 2020 - Jan 2022
Details

Optimising IT infrastructure and scaling operations for rapid business growth.

  • ● Managed network infrastructure across new locations.
Imperial Cars

IT Operations Coordinator

Imperial Cars - Southampton

Sept 2015 - Sept 2020
Details

Managed the IT department and installed infrastructure across multiple locations.

  • ● Designed and maintained network architecture.
Croft IT

Technical Support Analyst

Croft MSP - Southampton (On-site)

Apr 2014 - Sep 2015
Details

Croft IT is a managed IT services provider, supporting businesses with expert solutions in cloud services and cybersecurity.

Modernising technology and helping organisations scale with confidence.

Microsoft

Apprenticeship Program

Microsoft Partner Program

2014 - 2015
Details

Technical training initiative focusing on core digital infrastructure and systems.

Achieved the accreditation of Microsoft Technology Associate (MTA).

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